All orders before 11:00 AM will be processed and ship out the same day.
What is Special Handling?
Special handling is for collectors seeking pristine packaging. We will try our very best to select an item with no marks on the packaging, we will also ship it with extra packaging material to be delivered to you safe and sound.
How will my orders be shipped?
All Items will be ship through CityLink. Please expect 2 - 5 days for your package to be delivered. For tracking, please click here
All orders will be prepared and ship as quickly as possible when they are placed, but we ask that you allow 1-2 business days for your order to be fulfilled. Any order placed after 11:00 AM may not be processed until the NEXT business day. Weekends are not counted as business days.
Some orders can take longer if there are credit card authorization or security issues or high holiday season volume. To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add an emergency contact number such as a cell phone or work number when you are checking out.
While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, City Link errors or other factors beyond our control.
How to prevent delivery delays
Include an emergency contact number at checkout
Double-check the address and all information before submitting your order.
Add info@bigboyscave.com to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.
Shipping to an address other than your BILLING address
If the shipping address for your order does not match the billing address on your credit card, we may require you to list the alternate address with your credit card company. This extra step in the ordering process helps prevent fraudulent use of your credit card. We may need to contact you via either the phone number or email address that you provided with your order to inform you of this requirement.
